RETURNS & EXCHANGES
RETURNS
What is Lucien Moreno’s return policy?
Lucien Moreno offers a 30-day return policy. This means you have 30 days after receiving your order to request a return.
Are returns free?
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as Lucien Moreno cannot be held responsible for returns that are lost in transit.
What condition must my item be in to return it?
Items must be returned in their original condition, unworn, unused, unwashed, and with all original tags and packaging included.
How do I start a return?
To request a return, please contact our customer service team with your order number and the item you would like to return. Our team will provide the next steps and return instructions.
When will I receive my refund?
Once your return has been received and inspected, we will notify you about the approval of your refund. If approved, the refund will be processed back to your original payment method.
Exchanges
Can I exchange an item for another size or colour?
Yes. Exchanges are possible within 30 days of receiving your order, provided the item is unworn, unused, unwashed, and returned with its original tags and packaging.
Are exchange shipping costs free?
The cost of returning the original item is the responsibility of the customer. Once the exchange has been approved, our team will confirm the next steps depending on stock availability.
What if the size I want is no longer available?
If your preferred size or colour is no longer available, we can help you choose another item or proceed with a refund once the return has been received and approved.
How do I request an exchange?
Please contact our customer service team with your order number, the item you would like to exchange, and the new size or colour you prefer. Our team will guide you through the process.