Refund Policy

At Lucien Moreno, we aim to ensure every client is fully satisfied with their purchase. If your order does not meet expectations, you may be eligible to return it under the following conditions.

Return Eligibility

Returns are accepted within 30 days of delivery. To qualify, the item must:

• Be unused and unworn
• Include all original packaging
• Have all original tags attached

Returns within the first 14 days are eligible for a full refund to your original payment method, store credit, or exchange — at your choice.

Items Not Eligible for Return

• Items marked Final Sale
• Used, worn, or damaged items
• Products made to your specifications or clearly personalised

Return Process

To initiate a return:

1. Email contact@lucienmoreno.com with your order number and reason for return.
2. We will respond within 1–2 business days with return approval and instructions.
3. Once the item is received and inspected, your refund, store credit, or exchange will be processed within 48 hours.

You are responsible for the direct cost of returning the goods, unless the item is defective or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please notify contact@lucienmoreno.com within 5 days of delivery. If the item is available, a replacement will be extended as a courtesy of the house, free of charge. If no replacement is available, you will receive a full refund.

Right of Withdrawal

In accordance with Dutch and European consumer law, you have the right to cancel your purchase within 14 calendar days of receiving your product. You are entitled to a full refund to your original payment method.

To exercise this right, contact us at contact@lucienmoreno.com with your order number. 

Refund Details

Refunds will be issued using the same payment method you used for the original transaction. No fees will be charged for the refund. Please allow up to 5 business days for the refund to appear in your account after processing.

Questions?

For any inquiries regarding returns or refunds, please contact:
contact@lucienmoreno.com

Lucien Moreno
True luxury speaks in silence.